I filed two claims out of my account that were dated back in May 2021 and August 2021. Hello, I'm reaching out to someone from the Ace Flare accounts support because the representatives at the call center suck and they all give out incorrect information. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA.
0 kommentar(er)
